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Please review this Privacy Statement ("Privacy Statement" or "Policy"), which applies to Encodebyte.

Please note that Encodebyte and Encodebyte (hereinafter, "Encodebyte," "our," "us," or "ours") when you access our online store, marketplace, value-added services, Our technology tools include an educational platform, an aggregation of payments, and a variety of other services (collectively, "Services"), including our website and mobile applications, you are encouraged to be aware of our practices regarding the storage, use, processing, and disclosure of personal information that you have chosen to share (collectively, "Platform").

You can trust Encodebyte to protect your personal information. Please read the following Policy carefully to understand our practices regarding your data. This Policy applies to all personal data we collect about or from you.

We collect, store, use, and disclose your data through our Services. You agree to us collecting, storing, using, and disclosing your personal data. All of our services are subject to this Policy.

WE COLLECT DATA ABOUT YOU
  • A person's identifiable information is referred to as "personal data." Identity cannot be removed from data (as with anonymized data).
  • To provide the Services to you and to store and transfer certain personal data about you, we may collect, use, store and transfer certain kinds of personal data about you.
The following types of personal data can be collected:

Your first and last names, usernames, business title, passwords, purchases and sales you make through our Services, feedback, survey results, etc. This information may include your email address, telephone number, delivery address, billing address, business address, or social media information.

We may collect underwriting data when you elect to utilize specific Services features. For example, a passport, an Aadhaar card, an election commission identification card, the number on a driver's license, an account number, a current bank statement, or any other document recognized by any government body or authority as proof of identity and/or address. Transaction data, including payments to and from you. Financial products you have used, bank account details, payment methods, cardholder information, UPI details, VPA details, etc.;

In order to collect data from devices, the following types of data are collected:
  • Transmitting financial transaction data via SMS;
  • Data about the location of your device;
  • There is also information associated with Wi-Fi and mobile networks, including the wireless model, operating system, IMEI, serial number, user profile and IP addresses;
  • Having access to your camera - so you can upload photographs of (a) the products you wish to sell; (b) documents you wish to upload; and (c) any other photographs you wish to upload. Photographs pertaining to complaints and dispute redressal processes, for instance.
  • You can store information about your contacts in it; and
  • Accounts logged in - a list of accounts you are logged into.

We may collect information about your preferences for receiving marketing from third parties and us and your communication preferences. For various reasons, aggregated data is collected, used, and shared. Even though aggregate data is created by combining your personal data with other data, it is not protected under applicable laws as personal data. Your usage information may be combined with other information to determine the percentage of users using a particular Service feature. Our Policy applies to aggregated data if we combine it with or link it with your personal data in order to identify you directly or indirectly.

We may not be able to fulfill our obligations under the agreement we have with you or that we are trying to enter into with you if we fail to collect and provide us with personal data as and when we request it, based on the law, an authority, or the terms of our agreement with you. In this event, the Services may be rescinded or restricted.

HOW DO WE COLLECT DATA ABOUT YOU

Data is collected and processed in a variety of ways.

  • Your information:
    This refers to the details about you that you voluntarily provide to us while using our services or corresponding with us, including your name, contact information, and marketing and communications data (for example, by email or chat). It includes information you give us when you sign up to use the Services, use a platform feature, and share data through other actions frequently taken in connection with the Services, as well as when you report an issue with the Platform or our Services. Your contact information will be kept if you get in touch with us.
  • Your details include the following:

    The information we collect about you and your device: When you visit our Platform or use our Services, we will automatically collect your personal data, such as device information and usage information. It was discovered that you were using cookies and similar tools.

  • There is also information associated with Wi-Fi and mobile networks, including the wireless model, operating system, IMEI, serial number, user profile and IP addresses;
  • Information from third parties and freely accessible databases:
    Listed below are some of the ways that we may obtain your personal information, including the following:
    • Analyzing companies;
    • Advertisement networks;
    • Providers of information search;
    • Social network data, data brokers, and aggregators;
    • Data that is publicly available;
    • Lists of blacklists, sanctions, and other information bureaus.
  • You can store information about your contacts in it; and
  • Accounts logged in - a list of accounts you are logged into.
THE AUTHENTICITY OF INFORMATION

By providing us with your details and personal information, you attest that they are accurate, truthful, and complete. You are completely responsible for any inaccurate or fraudulent information or personal data you may provide. When using the Services, you can review the details and personal data you submitted and, where possible, amend or modify them.

THE WAY WE USE AND DISCLOSE THE DATA WE COLLECT

We will never use your personal information for illegal purposes. When we must comply with a legal or contractual obligation, we often use your personal information to provide services. We can share your personal information with third parties if you give it to us. We, our associate partners, and affiliates may contact you via phone, email, or other means if you use our Services.

Our services may gather, compile, and share information about you that you provide to us (including, but not limited to, via the Services or otherwise) to provide the Services to you, including, but not limited to, personal correspondence like emails, instructions from you, etc. You permit this action. Among those who may fall into this category are consultants, attorneys, auditors, and data analytics providers. It might also get shared with our parent company, subsidiaries, and affiliates.

You understand and accept that we may share data without your permission when forced to do so by law, a court, government authorities (such as the police or regulatory bodies like RBI or SEBI), banks, payment gateways, or programs (such as Visa, Mastercard, NPCI, etc.). These disclosures are given in good faith and with the belief that they are reasonably required to uphold the terms of the Terms, this Policy, and to the extent permitted by law.

In general, we will use your personal data in accordance with the following purposes:
  • Registering you as a user.
  • Assist with the maintenance of accounts and prepare statements for delivery of services.
  • Our relationship with you includes communicating any changes to our Services to you.
  • We administer our business and the Services, including troubleshooting, data analytics, and system testing.
  • To underwrite, monitor risks, fight frauds, and fight money laundering, and similar purposes.
  • We may use your personal information where it is necessary for our legitimate interests (or those of a third party), and it doesn't adversely affect your fundamental rights or interests;
  • In order to comply with a legal or regulatory requirement.
  • We may send you electronic notifications and messages regarding registration on our Platform, conditions related to the delivery of services, and advertisements. We may also send you marketing emails and other forms of correspondence. You will receive updates about the newest Services developments through such correspondence. You can unsubscribe from our mailing list anytime by using the unsubscribe option we provide.

    TRANSFER OF PERSONAL DATA

    All applicable laws apply to the transfer and storage of data. As permitted by law, we may transfer and retain the information and personal data you provide in nations outside India. This may happen if one of our servers or service providers is occasionally located outside of India. In addition to sharing information with organizations in India, we may also share information with organizations in other countries as long as we follow the other provisions of this Policy. These companies may be subject to the data protection legislation of various nations.

    If you use the Services outside of India, your information may be transmitted, according to applicable laws, to a country outside of India. The use of your information and personal data outside India, as described above, implies your consent to its transmission, storage, and processing.

    SERVICE PROVIDED BY A THIRD PARTY

    We occasionally connect to the websites of our partner networks, advertisers, and affiliates that offer services ("Third Party Services"). Third-Party Services may be accessed through our Services and may have their own privacy policies. With respect to practices or privacy information gathered by Third Party Services, we are not responsible or liable. You should review their privacy policies before providing personal information to such websites or using their services.

    COOKIES

    A cookie is a small text file stored on your smartphone or computer's hard drive that allows a website or service provider to identify your browser and store information about you.

    We use cookies to track and remember your preferences for future visits, track adverts, and gather aggregate site traffic and activity statistics. Cookies enable sessions. In order to better understand our site users, we might get in touch with third-party service providers. These service providers may only use the information gathered on our behalf to operate and enhance our business.

    Third parties may also insert cookies or similar technologies on specific Services pages. Third parties use cookies without our control. Please do not hesitate to contact us personally by email or letter, as well as other users and third parties, regarding your use of the services.

    THE SECURITY OF DATA

    We have also implemented industry-standard processes and procedures to ensure our employees only access sensitive data necessary for daily operations. All of our personnel who have access to user data are bound by internal privacy policies and external contractual obligations related to the confidentiality of personal information. Furthermore, any employee found not in compliance with these rules will face disciplinary action, up to termination or even legal prosecution if deemed appropriate.

    To further protect your personal information, any acquired third-party software used within the Services must meet or exceed all four phases of security implementation standards (Recognize, Prevent Attack/Threats, Detect Abuse of Access and React). As a result, we review multiple applications before including them as part of the service platform, enabling individuals greater confidence in knowing their confidential private data remains secure in transit and storage. We will comply with all requirements outlined under the RBI's guidelines, the Information Technology Act, 2000, and its regulations.

    DATA RETAINING

    If applicable law permits, we will keep and maintain your data as long as necessary to fulfill the purpose for which they were collected.

    BUSINESS TRANSITIONS

    When we merge, acquire another company, sell all or a portion of our assets, or sell our company, your personal information can be one of the assets transferred.

    A CHANGE IN PRIVACY POLICY

    Our Policy is subject to ongoing review, and we reserve the right to make changes as necessary. If this Policy's terms change, we'll post the updated information here and, as necessary, email you to let you know. Please review this Policy regularly.

    AN OFFICER IN CHARGE OF GRIEVANCES

    Please get in touch with us at [email protected]. We are happy to answer your questions regarding this Policy or to update or change your personal information if necessary.